Previously Covered PPG Topics
The patient participation group (PPG) members are invited upon a rotational basis to attend PPG meetings. During these meetings we have discussed a large range of topics to improve the surgery and the patient's experience. It was suggested that a page was created to provide members and patients with more clarity about what topics have been covered during the meetings.
Please find the topics covered below:
Wednesday 19th November 2025
Amended practice leaflet in-line with GP contract changes
Appointment Page
Previously covered PPG titems page
CQC Visit
Open to the room - NHS App difficulties
Friday 15th August 2025
Check in screens
Patient Pod
Practice Leaflet Distribution
Third-party messaging systems used in the NHS
Triage form dictation feature
Tuesday 29th April 2025
New surgery leaflet
Talk in confidence poster
Triage leaflet & links to local websites on the surgery’s website
Process for health reviews
Struggles with patient access
Medication reviews with pharmacy & third party
NHS changes advice & guidance
Tuesday 28th January 2025
Patient triage FAQ leaflet
Surgery complaints process
Surgery phone line message
Tuesday 15th October 2024
Website