🩺 Appointments and How to Contact Us
Our Approach to Appointments
We use a Total Triage system to make sure you are seen by the right clinician, at the right time, based on your needs.
All requests are reviewed on the same day by our clinical team, and we will arrange care in a timeframe that is appropriate for your condition.
You can access the triage form here: Contact us about your request - Accurx Patient Portal
How to Contact Us
You can contact the practice in whichever way is easiest for you:
If you are unable to use online services, our team will complete a request on your behalf.
Online Requests (AccuRx)
Our online system is available during core hours (8:00am – 6:30pm) and offers three options:
1) I have a health problem
Use this for new or worsening medical issues.
2) I have an admin query
Use this for non-clinical requests, such as:
3) I have a routine care request
Use this for planned care such as:
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Cervical screening
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Routine immunisations
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Chronic disease reviews
What Happens Next?
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Your request will be reviewed the same day
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You will usually receive a response within 1 working day
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We may contact you for further information if needed
The outcome may include:
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A GP or nurse appointment (face-to-face or telephone)
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Advice or treatment
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Referral to another service (e.g. pharmacy, physiotherapy, hospital)
Urgent Problems
If you feel your problem is urgent, please contact the practice by phone so we can assess you promptly.
For life-threatening emergencies, call 999.
When we are closed, please contact NHS 111 or visit 111.nhs.uk.
Patients Who Cannot Use Online Services
We understand that not everyone can access or use online forms.
If this applies to you, please:
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Call the surgery, or
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Visit us in person
Our team will complete a request on your behalf for clinical review.
How We Use Triage
“Triage” means assessing your request to decide:
This helps us provide safe, efficient, and fair access for all patients.
Booking Appointments
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Most GP appointments are arranged following clinical review of your request
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Where appropriate, appointments may be booked in advance
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You can request a specific GP, although this may depend on availability
Cancelling or Changing an Appointment
You can:
Home Visits
Home visits are available for patients who are housebound or too unwell to attend the surgery.
These are arranged by a clinician, with urgent cases prioritised.
Last Updated: March 2026